Privacy Policy
Last updated: September 2026
Our Dogs Can respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, enquire about our services or attend an Our Dogs Can course, class or workshop.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the Privacy and Electronic Communications Regulations 2003 (PECR).
1. Who we are
Our Dogs Can is a dog training business operated by Gemma Hyde.
For the purposes of UK data protection law, Our Dogs Can is the data controller responsible for your personal information.
If you have any questions about this Privacy Policy or how we use your information, you can contact us at:
Email: training@ourdogscan.co.uk
Website: ourdogscan.co.uk
2. What personal information we collect
Depending on how you interact with Our Dogs Can, we may collect some or all of the following information:
Information about you
Your name
Email address
Telephone number
Information you provide when making an enquiry
Information relevant to your attendance at our classes or workshops
Payment-related information where necessary to process your booking or payment
Information about your dog
Your dog's name
Age and breed
Training history and experience
Information about your dog's behaviour, needs and circumstances
Other information you choose to provide that is relevant to your dog's training
Photographs and videos
We may take or receive photographs and videos of dogs and, where applicable, their owners or other people attending Our Dogs Can activities.
Where photographs or videos are intended to be used publicly, such as on our website or social media, we will obtain appropriate permission before using identifiable images for that purpose.
3. How we collect your information
We normally collect personal information directly from you, for example when you:
complete an enquiry form on our website;
contact us by email or telephone;
make a booking;
attend an Our Dogs Can class, workshop or other activity;
provide information about yourself or your dog;
make a payment; or
communicate with us about your training or booking.
We may also receive limited information from third parties where this is necessary to provide our services or process a booking or payment.
4. Why we use your information
We use your personal information only where we have a lawful basis to do so.
We may use your information to:
respond to enquiries;
communicate with you about an enquiry, booking, course or workshop;
arrange and manage your attendance;
provide appropriate dog training services;
keep appropriate records of your training and your dog's progress;
process and keep records of payments;
manage our business and maintain appropriate administrative and financial records;
comply with legal or regulatory obligations;
protect the safety and welfare of people and dogs attending our activities;
deal with complaints, disputes or legal matters; and
maintain the security of our website and systems.
We will not collect or use personal information for purposes that are incompatible with the purpose for which it was originally collected unless permitted or required by law.
5. Our lawful bases for using your information
Under the UK GDPR, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following lawful bases:
Contract
We may process your information where this is necessary to provide a course, class, workshop or other service that you have booked or requested.
This includes using your contact details to communicate with you about your booking or attendance.
Legitimate interests
We may use information where this is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.
This may include managing our customer records, administering our business, maintaining appropriate records, improving our services and protecting the safety of our classes and activities.
Legal obligation
We may process information where we are legally required to do so, for example to maintain financial or accounting records or comply with legal obligations.
Consent
Where we rely on consent, we will ask for it clearly and will explain what you are consenting to.
You can withdraw consent at any time. Withdrawing consent will not affect the lawfulness of processing that took place before you withdrew it.
6. Information about your dog's behaviour and needs
Information about your dog may include details about behaviour, training difficulties, health-related considerations or other circumstances that you choose to tell us.
We only ask for information that is relevant to providing appropriate and safe training.
Where information you provide relates to you personally and constitutes special category data under the UK GDPR, we will only process it where an appropriate additional legal condition applies.
You should avoid providing information about yourself or another person that is not relevant to your dog's training or our ability to provide our services.
7. Who we share your information with
We do not sell or rent your personal information.
We may share information with third-party service providers where this is necessary to operate our business and provide our services.
These may include providers of:
website hosting and website services;
email services;
payment processing;
website security;
data storage and backup;
accounting or bookkeeping services; and
other business systems that we use to operate Our Dogs Can.
Where we use third-party providers to process personal information on our behalf, we take reasonable steps to ensure that they process information securely and in accordance with applicable data protection requirements.
We may also disclose information where required by law, to prevent or detect fraud or other unlawful activity, or where necessary to protect the rights, safety or property of Our Dogs Can, our customers or others.
8. How long we keep your information
We will only keep personal information for as long as we reasonably need it for the purposes for which it was collected, including where necessary to meet legal, accounting or reporting requirements.
Different information may therefore be retained for different periods.
For example:
Enquiry information will normally be retained for as long as reasonably necessary to deal with the enquiry and for a limited period afterwards.
Customer and training records may be retained for as long as reasonably necessary to provide ongoing services, maintain appropriate business records and deal with any future queries or disputes.
Financial and payment records will be retained for the period required by applicable tax and accounting requirements.
Photographs and videos will be retained only for as long as reasonably necessary for the purpose for which they were obtained, subject to any consent given for ongoing use.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
9. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
If we become aware of a personal data breach, we will assess it and take appropriate action in accordance with our legal obligations.
10. Complaints
If you have concerns about how we have handled your personal information, please contact us first at:
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.
Information about making a complaint can be found on the ICO's website.
11. Cookies and similar technologies
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to operate properly. Other cookies, such as certain analytics or tracking technologies, may require your consent before they are used.
Where required, we will ask for your consent before setting non-essential cookies or using other non-essential storage or access technologies.
You can manage your cookie preferences through the cookie controls provided on our website and through your browser settings.
We will not treat simply continuing to browse our website as consent to non-essential cookies.
The specific cookies and similar technologies used on our website may change over time. Our cookie information will be updated where necessary to reflect those changes.
12. Links to other websites
Our website may contain links to other websites, including social media platforms or third-party services.
This Privacy Policy applies only to Our Dogs Can and our website.
We are not responsible for the privacy practices, content or security of external websites. We recommend checking the privacy policies of any third-party websites you visit.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business